Terms & Conditions

1. Who we are

Nopea (“we”, “us”) is an online booking agency for private transfers in Italy, operated by Turco Salvatore (ditta individuale), Corso Campano 34, 80014 Giugliano in Campania (NA), Italia, P.IVA 10798991211, REA NA-1132864, PEC turcosal@pec.it. Nopea does not operate vehicles itself: every transfer is performed by an independent, licensed NCC company (noleggio con conducente – private hire with driver) selected by us (the “Partner”).

2. Booking request

When you submit a booking on our website you send a booking request. Your card is authorized for the total price but not charged. The contract is concluded only when we confirm a driver by email and charge your card, normally within 12 hours. If we cannot confirm a driver, we cancel the request, the authorization is released and you pay nothing.

Online bookings must be made at least 48 hours before the pickup time.

3. Prices

Prices are fixed, per vehicle, in euros and include VAT where applicable, tolls, fuel, luggage within the limits of the chosen vehicle, meet & greet and waiting time due to flight delays. A night surcharge applies to pickups between 22:00 and 06:00 and is always shown before you book. Extra stops or changes requested on the day may be charged separately, after your agreement.

4. Your responsibilities

You must provide correct information (date, time, flight number, number of passengers and suitcases, destination address and a reachable WhatsApp number). If the number of passengers or the luggage exceed the capacity of the booked vehicle, the driver may refuse the service for safety reasons. Children must travel in suitable child seats: please request them in the notes.

5. Waiting time and no-show

For airport pickups the driver monitors your flight and waits at no extra cost for delays. After the actual landing time the driver waits up to 60 minutes. If you do not show up and cannot be reached, the transfer is considered a no-show and is not refunded.

6. Cancellations and refunds

Free cancellation up to 24 hours before pickup. See our cancellation policy.

Cancellation policy →

7. Liability

The transfer service is provided by the Partner, who is responsible for the vehicle, the driver and the transport under the applicable Italian law and insurance. Nopea is responsible for the correct handling of your booking. We are not liable for delays caused by traffic, weather, strikes or other events beyond reasonable control, but we will always do our best to help you.

8. Payments

Payments are processed securely by Stripe. We never see or store your full card details.

9. Complaints and applicable law

For any complaint write to booking@nopeatransfer.com or contact us on WhatsApp. These terms are governed by Italian law, without prejudice to the mandatory consumer protection rules of your country of residence. EU consumers can also use the EU Online Dispute Resolution platform.