Frequently asked questions

Choose your route and vehicle, enter your flight and destination, and authorize your card. We assign a licensed local driver and confirm your booking by email within 12 hours. Your card is charged only when your driver is confirmed.

Yes. The price is per vehicle, not per person, and includes tolls, fuel, luggage, meet & greet and waiting time for flight delays. The only extra is a small night surcharge for pickups between 22:00 and 06:00, shown before you book.

We monitor your flight number. Your driver adjusts to the real landing time at no extra cost, so you never pay for flight delays.

Yes. Cancellation is free up to 24 hours before the pickup time, with a full refund. See our cancellation policy for details.

At airports your driver waits in the arrivals hall holding a sign with your name. For other pickups the driver waits at the address you give us. You will receive the driver’s contact details before your transfer.

All transfers are operated by licensed NCC companies (Italian private hire with driver), with professional drivers, insured vehicles and the authorizations required by Italian law.

A sedan carries up to 3 passengers with 3 suitcases. A van carries up to 7 passengers with 7 suitcases. If you have extra luggage or large items (golf bags, strollers), choose the van or tell us in the notes.

Online bookings need at least 48 hours notice. For last-minute transfers, message us on WhatsApp and we will do our best to find a driver.

Yes, on request and free of charge. Please write the age of the children in the notes when booking.

We are adding new routes across Italy. Contact us on WhatsApp with your pickup, destination and date and we will send you a fixed price.

When you book, your card is only authorized (the amount is held, not charged). We charge it once a driver is confirmed. If we cannot confirm a driver, the authorization is released and you pay nothing.